At Columbus, we strive to ensure excellent customer service at all times. This is achieved by our first-class product quality and reliability as well as our outstanding service support which is provided by our experienced Columbus Support team.

The Customer Support team consists of a nationwide responsive technical team as well as an in-house support team of both technicians and customer support co-ordinators all of whom make up the cornerstone of our service operation.

From planned maintenance to emergency breakdown visits, once on site our regional service technicians can draw from almost any component they may need from onboard their service van and can also call on the back up of our well-stocked parts department back at our HQ in Darlington, County Durham. Parts can be shipped overnight to virtually anywhere in the UK ensuring that downtime on your machine is as brief as possible. Our Customer Support team pride themselves in offering top of the level support for all aspects of your industrial cleaning machines.

What to do if your machine has broken down?

Breakdowns we all know can happen. If the unlikely does occur, you can easily access our Customer Support team in order to get your industrial cleaning machine up and running again as soon as possible. In order to get your cleaning machine running smoothly again, please contact our Customer Support team and we will work with you to get your machine working again.